Should I withdraw when I don't understand the other person or when I feel offended? At least in this case there is a definitive answer: instead of letting an argument or fight erupt in the first place, it's much better to sit down and talk - immediately. Counterproductively however, in precisely those moments where things get emotional, the factual and objective arguments seem to fade into the background. A conflict begins to emerge, and unpleasantness mounts up. Moderated conflict resolution exists to reveal and resolve deeper-seated causes of conflict, and to do away with unclear statements and habituated behaviours before a real conflict can even arise.

The content of moderated conflict resolutions includes:
- The round table provides a space for articulation and discussion.
- The counterparties explain their positions. In doing so, misunderstandings reveal themselves.
- Each party explains, what he or she wants: what is my goal? What is yours?
- The parties explain what they need in order to carry out their tasks efficiently.
- Together is better: how can the counterparties arrange their various needs around a lowest common denominator? How can future co-existence be designed to yield overall satisfaction?
- Accord mutual responsibilities and obligations in the future

Not only in professional life is this method a helpful intervention!

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